A. PRIVACY POLICY
Revised on: September 15, 2020
Reccy Adventures Private Limited (hereinafter referred to as “us”, “we”, “our”, “ours” or “Reccy”) is a company incorporated and registered under the provisions of the Companies Act, 2013. Reccy is an online platform that helps users/ visitors of its website to research, compare, plan and choose travel experiences, post opinions of those experiences, and engage in interactive travel forums. Reccy is not a travel or tour agency, and does not provide such experiences directly.
This Privacy Policy (hereinafter referred to as “Policy”) outlines Reccy’s approach to data protection to fulfil its obligations and duties under the applicable laws. This Policy applies to the personal data which is collected, processed, stored and used by us with the aim of providing and creating a user-friendly, personalised and an informed experience. By means of this Policy, we are committed to make our online users understand exactly what we do with their personal data and how do we process it.
For this Privacy Policy, Reccy is the creator, developer, owner and publisher of the website (https://www.reccytravel.com/). This Policy explains how we collect, use, share, store, process and protect personal data/ information about the Users of our Services, including but not limited to all visitors and the End Users of the Website (hereinafter jointly referred to as “you”, “your” or “Users”). Your use of and access to the Services being offered by way of our Website is subject to this Privacy Policy and our afore-stated Terms of Use.
As per the Article 4(1) of the General Data Protection Regulations (“GDPR”) “personal data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”
The information/ data collected by us is dependent on how you interact with us. You can further choose not to provide your personal information/ data to us, but in general some personal data about you is required in order for you to receive relevant offerings from Reccy and its partners, and to enjoy benefits of being a registered member. We collect the following types of Personal Information/ data from users and visitors of our website in the following manner:
If you sign up/ sign in to our website using our system of creating an account and then logging-in, we may collect information/ data including but not limited to name, email address, password, country, city, contact number, age, birth date, billing information etc.;
If you sign up/ sign in to our website using any social Networking platform including but not limited to Facebook, Google+, we may collect information/ data that you authorize such platform to share with us including but not limited to your public profile information, birthday, current city work, education, contact number, school, email address etc. Such information/ data becomes Reccy’s account information/ data for purposes of your use of our website. This information/ data received from third party websites is also subject this Policy;
If you search for a location, suggested adventure activity/ package, a budget, etc. we collect, store and use this and other relating information / data linked to your activities and movements on our website with the aim to provide you better services and get you to your desired search results by making certain information available to you, including but not limited to promotional and relevant advertisements, brochures, booking/ trip- related offers (discounts) etc. In order to further facilitate your booking and travel-plans and provide you with a better travel experience, we may also ask for travel documentation, including but not limited to passports, demographic data, your country of residence, gender, age, travel habits, etc.;
If you connect and communicate with a third party using our website, we collect certain information/ data regarding such communication(s) and certain further processing including but not limited to, whether or not you complete the booking, date of travel, payment method selected by you etc. and thereby, such third party may also be able to collect, use and store your information/ data for completing and assisting you to reach your desired search results;
If you use a device to get access to our website, we collect your technical and location-related information/data including but not limited to IP address, geolocation data, type of device used, model etc. To help us analyse the usage of our websites and related services, and to send more relevant communications to you with the aim of proving you better services, we also collect and keep track of your online activity with respect to our website, such as content viewed, pages visited, and searches and/or Reservations facilitated or made;
If you visit our website through our affiliated entities, business partners or other independent third-party websites, we may collect, store and use the personal information/ data that you shared with such third-parties before reaching/ visiting our website;
If and when you wish to communicate with us with a query or issue or feedback or comments we may monitor and record such communication(s) including but not limited to emails, telephone calls, query-related/ contact forms, as available on our website, etc to provide you with an informed response and improve the services on our website;
If you visit our website, we use Cookies (please refer to our “Cookies Policy” in clause “B”) to automatically collect, store and use technical information about you and the device which you are using to access our website to monitor your interaction to and activity-behaviour on our website.
Your Personal Information/ data is collected and processed by us in compliance with the one or more of the following applicable laws and regulations, depending upon the nature and purpose for which it is processed.
Legal Obligation- We may collect and process your personal information/ data to the extent it might be necessary for us to comply with a legal obligation (court orders).
Your Consent- We may collect and process your personal information/ data where you have consented to such collection and processing. Your consent is sought at the time of such collection, as per the applicable laws and processing will only be done when your consent is explicitly sought for availing our certain services.
Legitimate Interest- We may collect and process your personal information/ data out of our “legitimate interest” of providing a better, improved and personalised service to you including but not limited to sending you discount offers on your travel bookings, finding you relevant destination(s), etc.
Performance of a contractual obligation- We may collect and process your personal information/ data, mostly because it is necessary for our performance/ delivery of agreements entered with you including but not limited to your agreement to our Terms of Use and this Policy.
We collect, store and use the personal information/ data shared by you to provide our services to a wider scope in a fair and reasonable manner. It is essential that we are able to collect, store and use the information/data as described in this Policy to improve our services.
The purpose of such collection and processing may include without limitation to offer our better, improved and personalised services to you, to manage your registration and account, including your access to and use of our website and to publish your reviews, ratings and photos, communicate with you about your account or use of our website and related services, to respond to, or follow up on, your comments and questions, and otherwise provide customer service, notify you about changes to our terms of use or privacy policy, ask you to leave a review or take a survey, operate and improve our website and related services, measure interest in and improve our website and related services, notify you about promotions and special offers, to provide relevant advertising from us as well as third-parties, to let you partake in a prize draw, competition or complete a survey, protect, investigate and deter against fraudulent, unauthorized or illegal activity, administer and protect our business, to resolve disputes or troubleshoot problems, to prevent any fraudulent spams and to any other purposes which you may consent to/ authorize us as you interact with us.
We may share your personal Information/ data with other parties, including other group companies and third parties, such as end-service providers who work on behalf of us or are affiliated to our services or other independent third-parties, and Reccy holds the right to share such data with relevant parties anywhere around the world. We share Information/ data to protect our customers, users of the website, the website, as well as our company and our rights and property.
We may share your personal Information/ data to necessary and relevant third parties or external agent(s) in the following lawful manner:
We use affiliated and unaffiliated service providers and marketing managers (referring you to a third-party website of a booking agent or a relevant website for facilitating your booking and other related travel plans) from all over the world to help us provide our services better in a personalised manner and thereby, run our business and related services subject to strict confidentiality agreements. These third party websites are authorized to use your personal Information/ data which you shared with us;
If you sign up/ sign in to our website using a social media platform, we will collect, store and use your personal Information/ data from such platform. However, if you use our website to connect with/ access to such social media platforms such as but not limited to Facebook, Twitter, Instagram, Pinterest, Google+ etc., your personal Information / data will be then shared with such platforms and will be further governed by their Privacy Policies;
We share your personal Information/ data with third party vendors who provide services or functions on our behalf including but not limited to business analytics, payment processing, customer service, marketing, public relations, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize these vendors to collect personal Information/ data on our behalf. Third-party vendors have access to and may collect personal data only as needed to perform their functions and are not permitted to share or use the personal data for any other purpose. We use the services of these vendors and marketing companies to help us measure the effectiveness of the outlook of our website, our advertising and how visitors use our website.
We may share your personal Information/ data if we believe in good faith that such action is necessary to comply with the relevant and applicable laws and regulations or to respond to warrants, subpoenas, court action that might be taken against us, or as otherwise required by law, or to protect and defend our business and property, our users, our affiliates or any other relevant party, or to investigate, prevent, or take action regarding illegal or suspected illegal activities that may cause physical or financial harm/ loss to our business and. Property, our users, our affiliates and any other relevant third party;
We may share your personal Information/ data with the relevant third- parties in case of a reorganization or sale of assets and property of our company. In case of a sale of the company’s assets, your personal Information/ data may be transferred to such buyer.
We share certain unique information that does not identify you or link you with the Information/ data shared, such as destination, activity, mission, adventure titles that you may have entered at the time of searching for your desired result or as a part of your profile on our website. This Information/ data does not disclose your identity when it is shared with service providers, advertisers, third party vendors, etc.
Notwithstanding anything mentioned in paragraph 5.2 above, Users are requested to note that this Website further complies with the General Data Protection Regulation (GDPR) for data protection of the residents of the European Union. GDPR requires organizations to safeguard personal data and uphold the privacy rights of anyone in EU territory. So, if you are a resident in one of the European Union countries, you have certain rights and privileges as mentioned below:
Users may further note that you can use your right to request deletion of your personal information by filling up a simple Right to Erasure Request Form. Such rights can be exercised by the user in the EU, by writing an email to the data controller (see Paragraph 12 below). We will otherwise not share your personal information without your consent.
We will collect, store and use your personal Information/ data on our systems only for so long it takes us to fulfil the purposes as described in this Policy and to fulfil our legal obligations. We make sure that the personal Information/ data is only used for the purposes stated in this policy and is protected completely. When we no longer need your personal Information/ data, we will take all the necessary steps to delete it or de-personalise it (where we can’t link or associate the Information/ data with you).
We are a service provider connecting you with the most-suited booking plans, travel options, accommodation options, merchandise sellers, insurance providers, providers of other adventure / travel experience related commodities / services, ideas, packages, deals, instructions and offers for your travel needs and requirements. Our website contains several third-party links and content which is not governed by this Policy. Users when directed to such third party websites will become subject to such other websites’ Privacy Policy and Term of Use. We make no representations or warranties as to how your personal Information/ data will be collected, stored and used by such third parties.
You have the authority to control the manner in which your personal Information/ data is being processed by us. At any time, an individual member of our website can chose to update or remove its personal Information/ data or seek details about us on the lawful use of its personal Information/ data or use the right to cancel/ discontinue certain services for which its personal Information/ data is currently being processed.
The above-mentioned rights as available to you are not absolute and are subject to relevant data protections laws and regulations.
We have invested significant resources to ensure physical, electronic, managerial and procedural safety and confidentiality to protect your personal Information/ data, complying with applicable laws and rules. However, we do not make any guarantee on part of our services.
By accepting this Policy, you agree that we follow standards and practices which are reasonable and sufficient for the protection of your Personal Information/ data.
Our website and its content are aimed for use by adults only. You must agree to be of or above eighteen (18) years of age when you use or visit our website.
In case you are below the age of eighteen (18) you must use our website in the supervision of a parent or legal guardian.
We may update/ revise/ change/ modify/ amend this Policy from time to time by publishing an updated version and intimating every user/ visitor visiting our website. If you are a registered user on our website, we will send you an email notification for such change in our Policy. All existing users shall have to acknowledge and accept such new Policy in order to continue their usage and access to our website. Such new updates/ changes/ modifications/ amendments shall come into force as soon as they are published on our website.
If you have any questions or suggestions regarding this Policy, you can reach/ write to our Data Protection Officer at: Email: admin@reccytravel.com
B. COOKIE POLICY
Cookies are small text files stored on your computer system, mobile phone, any other device by a website you visit in your web browser. A Cookie is stored in your web browser and allows the website owner to provide you an improved and better experience with each of your visit. Cookies allow us to provide our services to you in a better and efficient manner which is improved constantly. The provision of collecting, storing and using you data via Cookies is a voluntary exercise by you except for those Cookies that we place on your device to access, analyse, improve and personalise our services to you.
Cookies help us recognize you on your subsequent visits to our website to improve your user experience, analysing your usage and activities on our website and leading you to relevant results.
The information/ data collected by us is dependent on how you interact with us. You can further choose not to provide your personal information/ data to us, but in general some personal data about you is required in order for you to receive relevant offerings from Reccy and its partners, and to enjoy benefits of being a registered member. We collect the following types of Personal Information/ data from users and visitors of our website in the following manner:
Session Cookies- These cookies are essential for ensuring a smooth movement by you across our website. These cookies are considered “strictly necessary” as without them, we may not be able to provide you the desired services on our website. However, these are temporary and remain on your device until you leave/ exit our website.
Persistent Cookies- These cookies are used to analyse the use of our website by you and to improve such usage and associated experience. They track your visits and activities to our website. These cookies remain on your device so long till you manually delete it (the lifetime of a cookie that is being stored on your device by a website depends on your browser settings on such device). They help us with fixing errors, conducting research and improve our overall services.
Functionality Cookies- These cookies are used to remember the information/ data that you have entered into our website and your preferences and interests which ultimately helps us to personalise and improve your experience on our website during your consequent visits.
Advertising Cookies- These are the cookies which are placed on our website by third-party operators, managers, advertisers with the aim of tracking their ads and their performances. These third parties may track and monitor your activities to provide you with a target and relevant ad.
As mentioned in this Policy, we work with Ad Partners and managers to provide you with personalised and relevant advertising. For this purpose, we do not share your personal Information/ data with such partners that can be identified/ associated/ linked with you individually. These Ad Partners uses information/ data about you from their own Cookies saved on your browser, to help us send you a relevant ad and information.
Your web browsers allow you to customise your cookies preferences in your settings. You can also opt-out of all cookies that are stored on your device. By opting out/ cancelling/ deleting the cookies, you will not be able to experience advertisements based on your interests or the website will not be able to analyse and improve their performances as per your preferences.
You have the option of blocking cookies from your device completely, which will however, lower the quality of your experience on our website as well as third-parties’.
If you have any questions or queries or you wish to seek more clarification regarding our use of Cookies with reference to our Cookie Policy, you can reach/ write to us at: Email: admin@reccytravel.com
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